Tablecloth Ordering Information

  • Orders will be processed as received. All verbal orders are considered firm.
  • Changes/Cancellations must be made same day order is placed and are subject to production approval.
  • Changes/Cancellations on Next Day orders are not accepted. Customer is responsible for the goods.
  • Orders for custom sizes (any size not listed on this web site) cannot be cancelled once production begins.
  • Custom Vinyl Tablecloths is not responsible for late deliveries due to freight carrier.
  • Notify carrier and us immediately if packaging is damaged.
  • Custom Vinyl Tablecloths is not responsible for variations due to dye-lot differences.
  • Custom Vinyl Tablecloths is not responsible for your typographical errors.
  • All prices and terms are subject to change without notice.
  • Warning: Extended use of vinyl  tablecloths or placemats may soften some lacquer finishes on wood furniture. It is fine to use them for occasional use, but some finishes do need to breath.

Online tablecloth ordering can be done through each fabrics web page as long as you are choosing one of the standard sizes. 

Custom Size Tablecloths

Our website has all standard sizes ready to order on-line, but it isn’t set up for ordering custom size tablecloths. It is usually best to order those by phone.

Custom size tablecloths are any size or shape that isn’t listed on the site.  We will factor in the extra cost for custom size tablecloths on a per inch basis. For a quote, you will need to call or email us.

If you want a custom size tablecloth to fit your odd shaped table and have the same exact drop all the way around, we will require you to submit a full size pattern of your table using our pattern instructions. We will charge an extra one time $75.00 dollar template fee, and keep your pattern on file for future orders.

 

Phone orders

Tablecloth ordering by phone

You can call in your order at (800) 477-5638 during these hours: 9:00 AM – 5:00 PM (Central Time), Monday through Friday. Please have your items, sizes, colors and fabrics ready. We accept most credit cards and Paypal.

We also will accept checks and money orders made payable to Custom Vinyl Tablecloths (no COD’s). Mail to:

Custom Vinyl Tablecloths
4815 Lynn Ct.
Shawnee, KS 66216

 

Fax orders

We will accept a faxed copy of your shopping cart and filled out copy of the billing and shipping page. You have to send them during normal business hours for it to be received. Our fax number is (800) 477-5638.

Minimum Orders

We have no minimum order other than the items that are sold by the dozen.

Terms

  • Net 30 days with approved credit. All other orders shipped prepaid.
  • Returned check charged $25.00.
  • Overdue balances charged 1 ½% per month.

Swatches

Since we have so many fabrics and colors to choose from, it is not practical for us to put together a good catalog to send you what we offer. We do however want you to be happy with your purchase. We don’t want to have to charge you the 25% or 50% restocking fees on incorrectly ordered products, so if color or feel is important to you, we recommend you order a sample swatch. A lot of our cloth and vinyl fabrics may look very different in person than they do on the web site.

The individual swatches are $0.25,  plus standard mail delivery of $2.75 in the continental United States as long as the subtotal is $22.00 or less.  If your sub total is $22.00 or more, the shipping will be our standard $10.75. We also offer cloth fabric swatches on a card that will have small actual pieces of each color glued to it. Each fabric line will have it’s own swatch card and they are $2.25 per card. If you need them shipped next or second day, or internationally,  or order 12 or more, actual shipping charges will apply. We do not offer swatches on our custom prints.

We will reimburse you up to $5.00, not including the postage for your swatch order once you place an order for tablecloths or other products we sell. It will be up to you to remind us to give you the credit since we may not realize that swatches were previously ordered. Only one $5.00 credit will be allowed per tablecloth order.

Shipping and handling charges

  • We ship all orders via Fedex ground. For rush shipments, Fedex Next, Second, and Third day air is available.  The check out process will not give you these options, so you can contact us for a shipping quote prior to ordering. Fedex does not deliver to P.O. Boxes, so make sure you provide a physical address when ordering if possible.
  • Shipping and handling charges will be billed as follows:Swatch delivery in the continental United States $2.75 with a sub total $22.00 or less.
  • Regular Fedex or UPS ground delivery in the continental United States for orders $22.00  to $149.99 is $10.75
  • We are currently offering Free Ground Shipping on non bulk orders over $150.00 This only applies to orders shipping to the continental United States only.It does not apply to international or Canada orders.
  •  For bulk orders, you will be billed for actual shipping. Contact us if you need to know that amount prior to ordering. If you go through checkout with a bulk order, we will deduct the difference and send you a revised receipt.
  • International orders are shipped by United States Postal service, and we only ship Priority or express mail so we are able to track and insure the package. Actual shipping plus a $3.50 processing fee will be charged for these orders, and we will need your approval before the order will be processed.

Production Time

Once orders have been received by us, we will need roughly two to four weeks for vinyl, five to ten business days for custom printed tablecloths, and two to four days for stock cloth fabrics prior to shipping. We don’t stock anything pre-cut and sewn ready to ship other than yardage.

Pricing

Our posted pricing is calculated for smaller purchases by the average home owner. If you are interested in larger quantities, we can adjust our prices accordingly depending on how many items you are in need of to get you our best pricing.

Our prices are subject to change without notice, but we only make price changes on substantial cost fluctuations. Prices do not include federal, state, or local taxes that may be imposed.

Warranty

We absolutely guarantee satisfaction on all of our products when they are used as they are intended. If your order has been delivered and there is a flaw or defect, we will replace it with a new cloth or issue a call tag to have it picked up and corrected. We cannot guarantee them for color or texture. If color matching or the feel of the fabric is an important issue to you, then you need to request fabric swatches prior to ordering. We also cannot guarantee them if you ordered the wrong size or shape.

If you want to order our standard oval for instance and your table is more egg shaped, you will be required to provide us a pattern of your table to insure you get an even drop all the way around it. This is classified as a custom shape and will require an additional $75.00 template fee.  All defects or shortages must be reported within 30 days after receiving them. (See Return policy below for more information).

Return policy

  • All claims must be made within 30 days of receipt of goods.
  • No returns on Vinyl products, Custom Prints, placemats, runners, chair covers, skirting, chair cover accessories, yardage, or bulk orders.
  • No returns will be processed without a Return Goods Authorization (RGA) number which is
    requested by phone only.
  • All returns subject to approval.
  • Restocking fee of 25% on standard sizes for incorrect orders placed by customer; customer is responsible for shipping return.
  • Restocking fee of 50% on custom sizes for incorrect orders placed by customer, customer is responsible for shipping return. A custom size is any size that cannot be ordered directly from the web site.
  • If Custom Vinyl Tablecloths make a production or shipping error, we will issue a call tag and correct the error, or mail you a shipping label.

If you wish to return merchandise, simply call (800) 477-5638 for a return goods authorization number. Ship the items in original, unused condition along with a copy of the receipt to:

Custom Vinyl Tablecloths
4815 Lynn Ct.
Shawnee, KS 66216

We cannot accept items returned collect.