Tablecloth Ordering Information

Tablecloth Ordering

  • Orders will be processed as received. All verbal orders are considered firm.
  • Changes/Cancellations must be made same day order is placed and are subject to production approval.
  • Changes/Cancellations on Next Day orders are not accepted. Customer is responsible for the goods.
  • Orders for custom sizes (any size not listed on this web site) cannot be cancelled once production begins.
  • Custom Vinyl Tablecloths is not responsible for late deliveries due to freight carrier.
  • Notify carrier and us immediately if packaging is damaged.
  • Custom Vinyl Tablecloths is not responsible for variations due to dye-lot differences.
  • Custom Vinyl Tablecloths is not responsible for your typographical errors.
  • All prices and terms are subject to change without notice.
  • Warning: Extended use of vinyl  tablecloths or placemats may soften some lacquer finishes on wood furniture. It is fine to use them for occasional use, but some finishes do need to breath.

Online tablecloth ordering can be done through each fabrics web page as long as you are choosing one of the standard sizes. Custom Sizes are best ordered by phone.

 

Phone orders

Tablecloth ordering by phone

You can call in your order at (800) 477-5638 during these hours: 9:00 AM – 5:00 PM (Central Time), Monday through Friday. Please have your items, sizes, colors and fabrics ready. We accept most credit cards and Paypal.

We also will accept checks and money orders made payable to Custom Vinyl Tablecloths (no COD’s). Mail to:

Custom Vinyl Tablecloths
4815 Lynn Ct.
Shawnee, KS 66216

Fax orders

We will accept a faxed copy of your shopping cart and filled out copy of the billing and shipping page. You have to send them during normal business hours for it to be received. Our fax number is (800) 477-5638.

Minimum Orders

We have no minimum order other than the items that are sold by the dozen, and on our economy vinyl tablecloths.

Terms

  • Net 30 days with approved credit. All other orders shipped prepaid.
  • Returned check charged $25.00.
  • Overdue balances charged 1 ½% per month.

Swatches

Since we have so many fabrics and colors to choose from, it is not practical for us to put together a good catalog to send you what we offer. We do however want you to be happy with your purchase. We don’t want to have to charge you the 25% or 50% restocking fees on incorrectly ordered products, so if color or feel is important to you, we recommend you order a sample swatch. A lot of our cloth and vinyl fabrics may look very different in person than they do on the web site.

The individual swatches are $0.25,  plus standard mail delivery of $2.75 in the continental United States as long as the subtotal is $22.00 or less.  If your sub total is $22.00 or more, the shipping will be our standard $10.75. We also offer cloth fabric swatches on a card that will have small actual pieces of each color glued to it. Each fabric line will have it’s own swatch card and they are $2.25 per card. If you need them shipped next or second day, or internationally,  or order 12 or more, actual shipping charges will apply.

We will reimburse you up to $5.00, not including the postage for your swatch order once you place an order for tablecloths or other products we sell. It will be up to you to remind us to give you the credit since we may not realize that swatches were previously ordered. Only one $5.00 credit will be allowed per tablecloth order.

Shipping and handling charges

  • We ship all orders via Fedex ground. For rush shipments, Fedex Next, Second, and Third day air is available.  The check out process will not give you these options, so you can contact us for a shipping quote prior to ordering. Fedex does not deliver to P.O. Boxes, so make sure you provide a physical address when ordering if possible.
  • Shipping and handling charges will be billed as follows:Swatch delivery in the continental United States $2.75 with a sub total $22.00 or less.
  • Regular Fedex or UPS ground delivery in the continental United States for orders $22.00  to $149.99 is $10.75
  • We are currently offering Free Ground Shipping on non bulk orders over $150.00 This only applies to orders shipping to the continental United States only.It does not apply to international or Canada orders.
  •  For bulk orders, you will be billed for actual shipping. Contact us if you need to know that amount prior to ordering. If you go through checkout with a bulk order, we will deduct the difference and send you a revised receipt.
  • International orders are shipped by United States Postal service, and we only ship Priority or express mail so we are able to track and insure the package. Actual shipping plus a $3.50 processing fee will be charged for these orders, and we will need your approval before the order will be processed.

Production Time

Once orders have been received by us, we will need roughly two to three weeks for vinyl, and two to four days for cloth fabrics prior to shipping. We don’t stock anything pre-cut and sewn ready to ship other than yardage.

Pricing

Our posted pricing is calculated for smaller purchases by the average home owner. If you are interested in larger quantities, we can adjust our prices accordingly depending on how many items you are in need of to get you our best pricing.

Our prices are subject to change without notice, but we only make price changes on substantial cost fluctuations. Prices do not include federal, state, or local taxes that may be imposed.

Warranty

We absolutely guarantee satisfaction on all of our products when they are used as they are intended. If your order has been delivered and there is a flaw or defect, we will replace it with a new cloth or issue a call tag to have it picked up and corrected. We cannot guarantee them for color or texture. If color matching or the feel of the fabric is an important issue to you, then you need to request fabric swatches prior to ordering. We also cannot guarantee them if you ordered the wrong size or shape.

If you want to order our standard oval for instance and your table is more egg shaped, you will be required to provide us a pattern of your table to insure you get an even drop all the way around it. This is classified as a custom shape and will  require extra fees.  All defects or shortages must be reported within 30 days after receiving them. (See Return policy below for more information).

Return policy

  • All claims must be made
    within 30 days of receipt of goods.
  • No returns will be processed without a Return Goods Authorization (RGA) number which is
    requested by phone only.
  • All returns subject to approval.
  • Restocking fee of 25% on standard sizes for incorrect orders placed by customer; customer is responsible for shipping return.
  • Restocking fee of 50% on custom sizes for incorrect orders placed by customer, customer is responsible for shipping return. A custom size is any size that cannot be ordered directly from the web site.
  • If Custom Vinyl Tablecloths make a production or shipping error, we will issue a call tag and correct the error, or mail you a shipping label.

If you wish to return merchandise, simply call (800) 477-5638 for a return goods authorization number. Ship the items in original, unused condition along with a copy of the receipt to:

Custom Vinyl Tablecloths
4815 Lynn Ct.
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We cannot accept items returned collect.

Rental policy

Deposits
All agreements require a 50% non refundable deposit and a signed agreement, along with credit card information to hold your date and all the items listed on the agreement. Orders will not be processed and held until all three items have been submitted. The non-refundable deposit will be credited towards 50% of each item on the agreement. We accept Mastercard, Visa, American Express, and Discover.
Balances
All Balances are to be paid in a full eight days prior to the delivery date. If paying the balance with a personal check, the order must be paid in full three weeks prior to delivery date. All return checks are subject to a $35.00 return check fee. If the final payment hasn’t been received eight days prior to the delivery date, the 50% deposit will be forfeited. We cannot deliver orders if there is an unpaid balance, and the availability of the requested items will not be guaranteed.
Cancellations
Once an agreement has been signed, and deposit received, the agreement is confirmed. The deposit secures 50% of each item listed, therefore, you may remove an item. However, the deposit on that item will be forfeited. All orders are to have final quantities confirmed with Custom Vinyl Tablecloths eight days prior to the delivery date. Decreases will not be accepted within seven days prior to the delivery date. All deposits are nonrefundable.
Replacement Charges
If any item is not returned, torn, burned, or soiled beyond cleaning, the retail sales price will be charged to your credit card in addition to the rental charge. The customer is responsible for all items listed on the agreement at all times. Any loss that occurs at the customer’s facility, or while in their possession, will be the customer’s responsibility. Once delivered, the items are the responsibility of the customer. Any issues regarding loss at a facility will be between the customer and the facility. All candles must be contained. In the event that any wax residue is returned on an item, there will be a $10.00 cleaning fee applied per damaged item. If an item is completely un-cleanable, the retail sales price will be billed to the customer in addition to the rental cost.
Installations
It is the customer’s responsibility to have a representative of their choice on site to install the items listed on the agreement. Custom Vinyl Tablecloths does not offer this service.
Deliveries
All items are shipped UPS ground to arrive on the delivery date you have listed on the agreement. You have seven days of use with your rental. It isalways wise to set your delivery date far enough ahead of your event date to ensure the items arrive on time. Bad weather can slow down deliveries. We will do everything we can to get the items to you in a timely manner.
Returns
Once your items arrive, you will have seven days to use them. When it’s time to pack them up to be returned, you will need to shake out all loose food items, and make sure that the items are dry. You then carefully fold the soiled items back up and put them back in the box, or boxes that they were shipped in. On the side of a box, there will be a clear envelope that will contain your return instructions, your packing slip, and a return shipment label (one per box). All missing labels must be reported the same or next day that the boxes are delivered, or a $10.00 label fee will be charged to send new labels. Custom Vinyl tablecloths will cover the return shipping as long as you are in the continental United States, and the total of your order is $60.00 or more. If your order is less than $60.00, the customer is responsible for paying the return shipping. If you have lost your boxes and or return label, you may request a new one, or simply ship the items back at your own cost. Important! The customer is responsible for getting the items to UPS by the end of the seven day period. If not, the customer will be responsible for additional weekly rental fees AND/OR replacement costs.

Kurt ThompsonOrdering, Shipping, & Rental Information